Inter-Services Communication in Child Welfare: The Interplay of Age, Work-group Identification, Trust and Self-efficacy

Sabrina Berlanda, Monica Pedrazza, Luca Mori, Federica de Cordova, Marta Fraizzoli


The present study involves 157 social workers employed in two public child welfare agencies of North-East Italy. Recent approaches (Pedrazza, Berlanda, 2017; Pedrazza, Sartori, Berlanda, 2017) show that social work in child welfare agencies requires communication skills and social competence, such as work-group identification and trust. These studies show that perceived self-efficacy represents an important element of inter-service communication. The aim of our study is to attempt to identify the role of age, work-group identification and trust in predicting social workers’ self-efficacy in emotion regulation, procedural self-efficacy, self-efficacy in seeking support, and self-efficacy in professional communication. Assuming the causal relationship between variables, we propose multiple linear regression analysis in order to identify antecedents of self-efficacy.


professional communication; work-group identification; self-efficacy

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ISSN 2239-8589 | Managing Editor: Debora Viviani | Editor in Chief: Paola Di Nicola